Frequently Asked Privacy Questions
We collect your full name, date of birth, email address, phone number and payment method details. Players in Denpasar and across Indonesia must also verify an ID document during account setup. This information allows us to confirm your identity, process deposits via DANA, OVO, GoPay or QRIS and comply with local regulations.
We retain your account records for seven years after closure for dispute resolution and regulatory compliance. Live chat logs are kept for 12 months. After these periods expire, your personal details are securely deleted. You can request earlier deletion where local law permits.
Yes. Log into your account, go to Security settings and select 'View My Data' to see your profile, payment history and game logs. For a full data export, contact our live chat team or email our privacy desk; we will respond within five business days.
We do not sell your data. We share payment information only with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals. We may disclose information where required by court order or local law enforcement, but we notify you unless prohibited.
All deposits via DANA, OVO, GoPay or QRIS are encrypted using TLS security protocols. Your payment method details are processed by secure gateways and are never permanently stored on our servers after your transaction completes.
Cookies are small files stored on your device that keep you logged into your account and remember your game preferences and lobby settings. You can disable cookies in your browser at any time; this will log you out and clear your saved preferences.
Yes, you can request account closure and data removal through your Security settings or by contacting live chat. We will remove your personal details from active systems after the legal retention period; some data may be kept for seven years if required by local regulation.
